General Dispatch
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Text messaging from businesses on General Dispatch

General Dispatch is the platform local service businesses (heating and cooling, plumbing, electrical) use to answer their customers by text, book visits, send appointment confirmations and reminders, and follow up on estimates. Each business texts from its own number under its own name. This page describes the program.

How you opt in

  • You text the business first. Texting a business's number starts a conversation and consents to texts about your request. The first message you receive confirms it.
  • You call and nobody can answer. You may receive one text asking whether we can help by text. Nothing else is sent unless you reply. Any reply other than STOP or HELP opts you in.
  • You tick the box on the business's website form. The box beside the phone field reads: "I agree to receive service text messages (booking confirmations, appointment reminders, estimate follow-ups) from [the business] at the number provided. Consent is not a condition of purchase. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help."
  • You say yes on a call. Staff ask whether they may text you booking confirmations, reminders and estimate follow-ups, and record your answer with the time and who asked.

What is sent

Replies to your questions, booking confirmations, appointment reminders, and follow-ups on estimates you requested. Business owners and staff also receive their own notices from the platform. No promotional or marketing messages are sent under this program. Message frequency varies with your request. Message and data rates may apply.

How to stop, and how to get help

Reply STOP (or STOPALL, END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE, OPTOUT) to any message to opt out. You will receive one confirmation and nothing further from that business. Reply START to opt back in. Reply HELP or INFO for help, or contact the business directly at the number that texted you. Opting out of one business does not affect another.

Your information

Your phone number, the messages exchanged, and the record of how you opted in are kept by the business you contacted, on this platform, for as long as needed to serve your request and as the law requires. Mobile information is never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. It is shared only with the carrier that delivers the message. See the privacy policy.

Questions

Write to hello@generaldispatch.ai, or contact the business that texted you.